Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to flag an idea for a future comparison? This page covers how to reach our team and what sort of enquiries we're best placed to help with.
How to Reach Our Team
The easiest way to get in touch is by email. We read every message that comes through and aim to reply within a couple of working days. Write to us at [email protected] and let us know what your enquiry relates to — a specific casino review, a bonus offer, a payment method question, or something else entirely. A bit of context up front helps us get you a useful answer faster rather than a generic one.
What We Can Help With
We cover Australian online casinos — the offshore operators available to players here, their pokies and table game libraries, live dealer rooms, bonuses, payment options and withdrawal processes. If your question sits within that space, we're likely the right people to ask. Common reasons readers contact us include:
- Questions about a specific review — if you want more detail on how a casino performed against our evaluation criteria, or clarification on a bonus term mentioned in a write-up, ask away.
- Corrections — online casino offers change regularly. Wagering requirements, expiry dates and welcome bonus amounts in AUD can shift, and licensing details can be updated. If you spot something on bigroom.tv that looks out of date, we want to know so we can check it.
- Payment and withdrawal queries — general questions about how deposits, PayID transfers or withdrawal processing times typically work at Australian-facing casinos. We can point you toward relevant information, though we can't resolve individual account or transaction issues — that's a matter for the casino operator's own support team.
- Content suggestions — if there's a topic you'd like us to cover in more depth, such as a particular payment method, game category or a new operator entering the market, let us know.
- Partnership or editorial enquiries — if you represent a casino brand, an affiliate network, or another site such as our page on trusted non GamStop casinos in the UK, and would like to discuss a working relationship, introduce yourself and outline what you have in mind.
What We Can't Help With
We're an independent comparison site, not a casino operator. That means a few things sit outside what we can do:
- We can't access, verify or make changes to your account at any casino listed on this site.
- We can't process deposits, withdrawals, bonus claims or identity verification (KYC) on a reader's behalf — those steps happen directly with the operator you've registered with.
- We can't override a casino's terms and conditions, including wagering requirements, maximum cashout limits or bonus expiry dates.
For any of the above, the fastest path is the casino's own customer support, usually available through live chat or email on their site.
Responsible Gambling Support
If you or someone you know is finding it difficult to keep gambling under control, please mention this in your message and we'll point you toward appropriate Australian responsible-gambling resources, including self-exclusion and support services. Online casinos reviewed on this site are offshore operators, and most offer their own account-level tools such as deposit limits, cooling-off periods and self-exclusion — these are worth setting up regardless of where you play.
What Happens After You Send a Message
Every enquiry is read by a real person on our team — we don't rely on automated replies to stand in for an actual answer. Our usual response window is a couple of working days, though it can run a little longer during busier periods. We'll always follow up, even if the answer is simply that we need more information from you.
Helping Us Keep Things Accurate
Our reviews and rankings of online casinos in Australia are based on published operator information, including licensing details, bonus terms and payment options, checked as of 2026. Offshore casino terms can change without much notice, so if something you've experienced doesn't match what we've published, telling us helps keep the site useful for the next reader. Thanks for taking the time to reach out — we're glad to hear from you.